FAQs

Class Policy

If you can't attend a course, please contact The Sewing House at least seven days prior to the start date of a class to receive store credit.

There are no refunds for cancellations made less than 7 days before the class start date.

Most classes require a small amount of prep work prior to the class. Some classes have homework between sessions. Please arrive prepared so that you can get the most out of your time with your instructor.

Class will start on time, so please arrive at least 10 minutes early and be set up and ready to go.

Please verify that any class you wish to enroll in meets your schedule, your ability level, and that you're OK with the cancellation policy before enrolling.

Taxes on U.S. Orders

Taxes will be charged on most U.S. orders, excluding military addresses. Recent legislation has allowed states to mandate whether sales tax can be charged on online purchases shipping to their state. Most states have enacted laws to take advantage of this. Based on the shipping address of your order, we may now be required to charge sales tax. We know no one likes paying taxes but it is important that we adhere to all applicable state tax laws.

Shipping

Orders are shipped Monday through Friday, within three business days of your order being placed. Notification with tracking information is emailed upon shipment.

We ship partial orders when any order item is delayed. The balance of your order will be shipped when product is available, and you will be notified by email.

Most orders will be shipped using standard shipping with USPS (United States Postal Service). We will always choose the best price shipping for our customers. Orders are shipped USPS Mail or UPS Ground based on your choice during checkout with a few exceptions. (Not sure is Pirate Shipping allows for customers to choose the shipping options. Orders to Alaska, Hawaii, Puerto Rico, and other non-contiguous locations will only be shipped USPS. Also, USPS is the only option to ship to PO boxes or US military/diplomatic addresses (APO, FPO, DPO).

- USPS Mail delivers in 1-3 business days but is not guaranteed. Orders to non-contiguous states may be longer.

- Orders shipped UPS Ground take 1-5 business days depending on how close you are to us in Tennessee.

- International delivery times vary based on shipping method and destination. Currently, international time in transit is very unpredictable. See the International Shipping section below for details.

Currently, order processing is taking longer than normal. Orders are shipped Monday – Friday with the exception major holidays. Please contact us if you need a specific estimate for your order.

- We cannot combine multiple orders at this time.

- We may change standard shipping methods at our discretion if a shipment results in oversize charges. This most often would apply to orders that include batting, cutting mats, or other large items.

Currently, international shipping is very unpredictable, and shipments are often taking longer than expected. Please be patient and expect longer than usual delivery times.

Canada

- Canada orders over $200 ship for FREE!
- Under $20 can be shipped for $8.
- Under $50 can be shipped for $13.
- Up to $100 is $20.
- Between $100 and $200 is $4

Orders are shipped International Mail and typically take 2-4 weeks. However, it can take longer especially during peak times (see notes about customs below). Most items provide tracking or delivery confirmation.

UPS Worldwide Expedited shipping is also available and usually takes only 2 business days. Cost starts at $20 and increases based on your order size. Exact cost will be shown during checkout. These shipments will go through customs so please read our policy on customs, duties and taxes below.

- In some cases, such as an oversized item, we may require an additional shipping cost and if so, we will contact you.

- Orders cannot be combined.

Returns & Exchanges

We want all of our customers to be 100% satisfied! We have a 30-day return policy, with receipt. We do not accept returns for cut fabric, books, or patterns. There is a 25% restocking fee for all returned kits. Please call us at 901-316-8783 (Ask for Lindsey) for a return authorization number before returning an item purchased online. Return shipping cost is the responsibility of the customer.

If a product in your order is incorrect, damaged or missing, please contact info@shopthesewinghouse.com within 30 days of receipt of the order so that we can work with you to make it right. Unfortunately, we will not be able to replace, reship or refund if we’re not notified within those first 30 days.

Refunds will be issued once returns are received and processed by us. Refunds will not be given for shipping charges. Refunds for refused or abandoned packages will be at our discretion.

All returns must be in new condition and include all original packaging. Returns that have a smoke odor will not be refunded. If an item has been used, it is not eligible to be returned.

Returns of products with Manufacturer Warranties: If you’ve purchased a product that came with a Manufacturer Warranty, please follow the instructions included with your product warranty for details on how to proceed for repair or replacement. Unfortunately, we are unable to accept returns of damaged or malfunctioning warrantied products.

Family Rewards

Here's how our new Family Rewards program works:

Earn 500 Points and you will receive $25.00 off your next purchase. It's that easy!

Earn Points starting on Saturday, August 6th by...

Every dollar you spend earns 1 reward point*Create your online customer account - 25 reward pointsSign-up to receive Sewing House newsletter (if not already receiving our e-newsletter!) - 25 rewards pointsFollow us on Instagram - 10 pointsShare our store or products on social media from our website - 5 points

All purchases will accumulate points automatically. For other earning opportunities and to view or redeem points click the rewards icon at the bottom right of your screen.

Points can be redeemed in-store or at www.shopthesewinghouse.com

Please note: When you redeem your points for the $25 off coupon, you must use the entire coupon amount for your purchase. The coupon is good for a single use only.*

*The following exclusions apply: Points are not eligible on machines and sewing tables, Laurastar, Martelli tables, parts, service, or classes. This program can be modified or canceled at any time.